Sr. Technology Program Manager, Identity Security and Abuse Prevention

About the team Why Customer Service Identity and Access Management (a part of Identity Security and Abuse Prevention)? You will be at the intersection between enabling Amazon scale and raising the security bar that ensures we maintain customer trust.

You will get to design and drive the next generation of customer service authorization which will enable the business to realize their vision of a future where Associates can help all customers across all verticals without needing to delay while they wait for access.

We are customer obsessed, continuously improving and delivering the authentication, authorization, and account management of hundreds of thousands of workforce users - distributed across hundreds of sites worldwide, internally and externally - as well as tens of millions of customer interactions every year.

In CSIAM, we safeguard the personal information of both our workers and customers by validating that people are who they say they are, and that they access the least amount of data necessary in Customer Service systems.

In order to make this happen, our team develops the product roadmaps, engineering platforms and systems enabling access that drives efficiency, enforces least privilege and enables our customers and partners to operate securely by default.

Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services.

We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness.

Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve. - 5+ years of technical product or program management experience - 5+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules