IT Field Support Specialist - East

We're looking for someone who brings technical know-how, a service-first mindset, and the flexibility to support a fast-growing, 24/7 hospital network. In this role, you'll be on the frontlines of support, making sure our hospitals have the reliable hardware, software, and network functionality they need to run smoothly-while also helping set new hospitals up for success.

At VEG, we find a way to say YES to solving problems, removing roadblocks, and empowering our frontline teams to deliver exceptional emergency care. You'll grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG.

WHAT YOU'LL DO - Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly. - Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region. - Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams. - Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure. - Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings. - Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.

WHAT YOU NEED - 1-2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment. - Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus. - Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization. - Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change. - A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment. - Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.

HOW WE INVEST IN YOU - Competitive Compensation Including ($70,000 - $75,000) + bonus + benefits. - Comprehensive health and wellness benefits, and access to free therapy or counseling - Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive - fertility and family-building care for all types of families - Unlimited PTO to use for vacation or sick days - however you need it! - Generous referral rewards, so our awesome people can bring in more awesome people. - Company laptop and a monthly cell phone reimbursement DEI At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness.

Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.