Retail Branch Manager

At M&T Bank you can step into a role at where your impact is immediate—and visible. Our Branch Manager’s lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities.

While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success.

You’ll stand out if you have experience in environments where you:

• Lead from the front— motivating teams to hit sales and service goals
• Create experiences that keep customers coming back
• Build relationships— with customers, teams, and your local community
• Develop talent— coaching others to grow and succeed
• Thrive in a fast-paced, results-driven environment
• Take ownership— driving performance and continuously improving outcomes

At M&T Bank, you’ll take these skills and apply them in this role at an organization that offers:

• Stability and long-term career growth
• Deeper, relationship-driven customer interactions (not just transactions)
• Opportunities to lead a business—not just manage a team
• Exposure to financial products and services that help customers reach real life goals

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Branch Managers generally have direct reporting responsibility for branch staff.

Four (4) years’ relevant experience. Minimum three years sales experience

Minimum two years’ managerial experience or proven leadership abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.

Proven ability to demonstrate and coach exceptional customer service.

Ability to communicate and function professionally with all levels of personnel and business partners across the organization.

Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.