The Team at the Juniper Hotel Cupertino is currently seeking their next Guest Service Agent to join the team.
The ideal candidate will possess the following qualifications:
- Available to work a flexible schedule, including days, evenings, weekends, and holidays.
- Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
- Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.
- Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback.
- Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence.
- Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications