Manager, Operations

We are seeking a proven operations leader with e-commerce fulfillment experience who thrives in a fast-paced, high-volume environment. The ideal candidate will have a strong background in leading teams, driving operational performance, coaching and developing employees, and continuously improving processes while maintaining exceptional customer service and productivity.

Manage the warehouse's operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards.

- Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness - Continuously improve operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise, and maintaining warehouse inventory - Partner with sales, inventory control, and operations support to ensure availability of products - Plan long-range labor needs based on sales forecasts and input from management - Facilitate the achievement of prescribed company Key Performance Indicators (KPIs) regarding cost, productivity, customer service, profits, and team members

- Operate the facility in compliance with health, safety, and environment regulations to establish and practice a culture of safety among the team members at all times

- Analyze operational reports to identify trends and recommend solutions to management - Build and maintain partnerships with other departments i.e. Finance, HR, Sales, Continuous Improvement, etc.

- 5 years warehouse operations or direct warehouse management experience - Experience with Warehouse Management System (WMS) - Demonstrated management skills with emphasis on guiding and developing a team, customer service, communications, and planning - Ability to effectively present information to customers, clients, and employees of the organization - Proficient computer skills, including Microsoft Office Suite - Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear - Must be able to lift a minimum of 40 lbs./18 kgs.; weight may be more dependent upon facility - Ability to work a flexible work schedule and shift, including weekends if needed - Must be comfortable with various noise levels, at times, can be loud