Veterinary Receptionist

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect As you join our mission, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology - Professional development opportunities - Employee pet discount because we know your pets are family, too.

Salary: $22 - $25 per hour, determined by the candidate's skills, experience, and qualifications. Schedule : This is a full-time position with variable days. Standard weekday shifts are 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., Monday through Friday.

Alternating Saturday shifts from 8:00 a.m. to 5:00 p.m. are required.

Responsibilities - Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner - Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information - Perform client check-out, including payment processing, posting charges, and scheduling future appointments - Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health - Perform accurate data entry and maintain organized records in the practice management system following onboarding and training - Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations - Maintain a clean, organized, and welcoming reception and waiting area

Qualifications - Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment - Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution - Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS) - Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment - Proficient in Microsoft Office; comfortable learning new software and workflows - Reliable, punctual, and professional; ability to work independently and as part of a team - Genuine affinity for animals and comfort working in a clinical setting Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Olde Towne Animal Hospital Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority. Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective. #CSR