Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
- Exceeds group sales goals as well as segment goals on a monthly, quarterly and yearly basis
- Responsible for direct report’s achievement of individual goals
- Solicits group through action plan preparation and execution
- Responsible for achievement of objectives, as outlined in the market team’s action plans
- Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
- Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
- Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
- Oversees ongoing communication for market between property and the global sales network
- Participates in tradeshows, conventions and promotional events within the hotel and trade related organizations
- Maintains positive relationships with all guests, vendors, colleagues and global sales network
- Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
- Ensures delivery of expected guest service through follow up and coordination with other hotel departments
- Manages referral response system and tracking of definite business - both inbound and outbound
- Prepares weekly, monthly, quarterly, and annual reports as required
- Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence
- Champions sales technology systems and standards
- Involved in setting individual room revenue and/or room night goals
- Involved in alerting team of Distant Early Warning (DEW) signals
- Assists with development and/implementation of annual budget and marketing plan
- Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings
- Provides ongoing sales direction to direct reports by conducting a minimum of two coaching meetings on a monthly basis in order to review skills, knowledge, techniques and Performance Management Goals (REACH)
- Reviews sales shop calls with individual managers
- Develops, energizes and leads a motivated, competent and cohesive team through the implementation of approved Sales reward & recognition programs and HR performance management programs
- Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs
- Oversees administrative colleague’s workload
- Actively participates in prescribed sales training
- Participates in Hotel Manager on Duty program, if required
- Other duties, as assigned
- Bachelors degree and/or Hotel Management degree or diploma
- Six years of hotel sales experience, having had varied market mix experience
- Has established relationships with key industry contacts in the market segment
- Supervisory experience an asset
- Microsoft Office suite of software literacy an asset
- Opera Sales & Event Management knowledge an asset
- Rate of pay: $110,000 - $120,000 per year
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated.
Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Preferred Knowledge/Qualifications
- Bachelors degree and/or Hotel Management degree or diploma
- Six years of hotel sales experience, having had varied market mix experience
- Has established relationships with key industry contacts in the market segment
- Supervisory experience an asset
- Microsoft Office suite of software literacy an asset
- Opera Sales & Event Management knowledge an asset
- Previous experience is an asset Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
- Exceeds group sales goals as well as segment goals on a monthly, quarterly and yearly basis
- Responsible for direct report’s achievement of individual goals
- Solicits group through action plan preparation and execution
- Responsible for achievement of objectives, as outlined in the market team’s action plans
- Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
- Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
- Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
- Oversees ongoing communication for market between property and the global sales network
- Participates in tradeshows, conventions and promotional events within the hotel and trade related organizations
- Maintains positive relationships with all guests, vendors, colleagues and global sales network
- Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
- Ensures delivery of expected guest service through follow up and coordination with other hotel departments
- Manages referral response system and tracking of definite business - both inbound and outbound
- Prepares weekly, monthly, quarterly, and annual reports as required
- Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence
- Champions sales technology systems and standards
- Involved in setting individual room revenue and/or room night goals
- Involved in alerting team of Distant Early Warning (DEW) signals
- Assists with development and/implementation of annual budget and marketing plan
- Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings
- Provides ongoing sales direction to direct reports by conducting a minimum of two coaching meetings on a monthly basis in order to review skills, knowledge, techniques and Performance Management Goals (REACH)
- Reviews sales shop calls with individual managers
- Develops, energizes and leads a motivated, competent and cohesive team through the implementation of approved Sales reward & recognition programs and HR performance management programs
- Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs
- Oversees administrative colleague’s workload
- Actively participates in prescribed sales training
- Participates in Hotel Manager on Duty program, if required
- Other duties, as assigned