Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.
Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
Posts and audits banquet checks in order of the banquet summary sheet.
Performs an accurate bucket check of all in-house registration cards.
Ensures all guest accounts are accurately posted with room and tax.
Distributes all close day reports and morning reports to the appropriate departments.
Prepares and distributes the Daily Report (Daily Business Summary DBS).
Exert physical effort in transporting 25 pounds to guests or other hotel areas.
Endure various physical movements throughout the work areas.
Remain in stationary position for several minutes/hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Legibly document maintenance needs on work orders and submit to Manager.
Answers In-Room Dining guest calls and takes order as needed.
High school graduate or equivalent vocational training certificate.
Perform job functions with attention to detail, speed and accuracy.
Be a clear thinker, remaining calm and resolving problems using good judgement.
Maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Previous front desk hotel experience, night auditor, and cashier.
May be required to perform housekeeping, engineering and security duties as needed.
Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.
Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
Posts and audits banquet checks in order of the banquet summary sheet.
Performs an accurate bucket check of all in-house registration cards.
Ensures all guest accounts are accurately posted with room and tax.
Distributes all close day reports and morning reports to the appropriate departments.
Prepares and distributes the Daily Report (Daily Business Summary DBS).
Exert physical effort in transporting 25 pounds to guests or other hotel areas.
Endure various physical movements throughout the work areas.
Remain in stationary position for several minutes/hours throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Legibly document maintenance needs on work orders and submit to Manager.
Answers In-Room Dining guest calls and takes order as needed.
High school graduate or equivalent vocational training certificate.
Perform job functions with attention to detail, speed and accuracy.
Be a clear thinker, remaining calm and resolving problems using good judgement.
Maintain confidentiality of guest information and pertinent hotel data.
Ability to input and access information in the property management system/computers/point of sales system.
Previous front desk hotel experience, night auditor, and cashier.
May be required to perform housekeeping, engineering and security duties as needed.
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