Assistant Field Operations Manager, Veterinary - VIP Petcare

The Assistant Field Operations Manager is responsible for all aspects of operations and oversight of the field office and clinics. The role leads effective operations through Leadership Competencies.

- Management of all field office operational issues to include administration, facilities, and inventory

- Assist with recruiting, hiring, training, disciplining and evaluating staff at a specific location

- Establish, build and maintain relationships with host location staff and animal outreach groups within the field office oversight

- Communicate regularly with Field Operations Manager to ensure consistency in how services are provided to pet parents and that operational P&Ps are being executed

- Collaborate with the Field Operations Manager on business opportunities pertaining to partner locations

- Live our competencies and reinforce our brand promise with our partners, pet parents and team members

- Communicate marketing programs to the staff and ensure marketing materials are printed for use

- Travel to include community clinics, as needed to effectively drive the business

- Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations

- Support and participate in weeknight and weekend clinics as well as working on rigs

Experience: Experience and comfort with pets of all sizes and temperments, including handling and lifting animals as necessary is preferred. Experience with basic Human Resources principles, basic Accounting/Math principles and operations management implementing best practices is required.

Education: High School Diploma or equivalent is required. Post secondary degree in business administration, management, or operations is preferred. Any suitable combination of education and experience will be considered.

- Knowledge of principles and processes for providing customer service

- Independent judgment and decision-making skills Detail oriented, ensuring accurate and reliable work product

- Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals

- Strong organizational, problem-solving and analytical skills

- Ability to switch focus rapidly in a fast-paced environment

- Must be able to work for prolonged periods of time in the field, including 12-14-hour days

- Must be able to work weekends, varied weekdays and times, occasional overnights