Customer Success Manager

KEY

RESPONSIBILITIES - Own the relationship for top-tier semiconductor accounts, serving as their primary technical point of contact and trusted advisor. - Work closely with Account managers to develop customer success plans and strategic account growth plans. - Drive adoption and expansion by understanding each customer's design and verification workflow and identifying where ChipAgents can have the highest impact. - Triage and prioritize customer technical issues, working directly with R&D to surface bugs, deliver fixes, and close feedback loops quickly. - Run regular Technical Review Meeting (TRM) and Management Review Meeting (MRM) with engineering leads and management to align on objectives, roadmap, and explore collaboration opportunities. - Serve as the voice of the customer internally, bringing field learnings back to product, research, and engineering to inform the roadmap.

QUALIFICATIONS - 3-10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company. - Hands-on background in RTL design, simulation, or verification. You understand the chip development flow and can speak credibly with design and DV engineers. - Experience in an applications engineering, field applications, or technical account management role. - Strong communicator who can translate complex technical concepts for both engineering teams and executive stakeholders. - Self-directed with a high ownership mentality - Demonstrated growth trajectory in previous roles.

NICE TO HAVES - Familiarity with AI-assisted design or verification tools. - Experience working at or supporting early-stage customers at a startup or high-growth company. - Exposure to enterprise software adoption, professional services, or customer enablement programs. WHY CHIPAGENTS - Work at the frontier of AI and semiconductor design. - Collaborate with a world-class team spanning AI, systems, and EDA. - Shape a foundational shift in how chips are built.

EQUAL OPPORTUNITY - ChipAgents is an equal opportunity employer. We welcome applicants of all backgrounds.

WHAT

WE OFFER - $150K/yr - $350K/yr + incentive bonus + equity. We are open to discuss above-scale compensation with exceptional candidates on a case-by-case basis. - Unlimited PTO and full benefits (medical, vision, dental, 401k). - Two engineering-centric offices with free parking, private gym, and free lunch, drinks and snacks.