Vice President Key Accounts, North America

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area.

If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

The Vice President, Key Accounts is a pivotal role, responsible for orchestrating and driving the entire sales ecosystem of our most strategic accounts. This role is not just about achieving sales targets but encompasses a holistic approach, combining new sales, account management, and customer success under a unified strategy.

- New Sales Generation: Drive the acquisition of new business through effective sales strategies and executive-level selling. Identify and pursue growth opportunities in the market, staying ahead of industry trends.

- Account Management: Oversee and optimize account management processes to maximize customer satisfaction and retention. Work closely with the account management team to identify upsell and cross-sell opportunities.

- Customer Success: Champion customer success initiatives to ensure ongoing value delivery and strong client relationships. Implement feedback loops to continuously improve products/services based on customer input.

- Executive Selling: Personally engage in high-level executive selling to key clients and prospects. Build and maintain relationships with key stakeholders, becoming a trusted advisor to clients.

- Cross-Functional Partnership: Collaborate effectively with other departments, fostering strong cross-functional partnerships. Work closely with marketing, product, and operations to align strategies and optimize outcomes.

- Minimum of 10 years of progressive experience in executive sales roles.

- Proven track record of success in executive-level selling and leading high-performing sales teams.

- Demonstrated experience in driving new sales, account management, and customer success within a complex, B2B environment.

- Has led or participated in defining an innovative GTM motion (not just operating an established one)

- Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.

- Exceptional communication and interpersonal skills, with the ability to build and nurture relationships at all levels.

- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

- Bachelor's degree in Business, Sales, or a related field (MBA preferred).

- Proven success in leading sales teams and driving revenue growth.