Director, Customer Success Operations

Who You Are: - 8+ years of project management experience, ideally including a PMO leadership role or equivalent within a high-growth software, consulting, or enterprise technology environment. - Direct experience supporting or managing enterprise software deployments or large scale transformation programs, with a clear understanding of what makes complex implementations succeed or fail. - Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework. - Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next. - Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike. - Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar). - Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What

We Offer: - This is a rare opportunity to establish a brand-new function for Neara. You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market. - Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams. - Work on technology that matters.

Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world. - You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.