PT Sales Associate

• Achievement of personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume , following the standards of our clienteling philosophy.
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

• Lead by example and m odel behavior that reflects the company’s core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
• Demonstrate strong use of selling skills .
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
• Have a thorough understanding and use of the technology tools that support the customer experience

• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer’s experience is transformational.

• Ensure all sales and operational policies and procedures are followed and maintained.
• Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
• Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

• 1-3 years of experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, along with verbal and written communication skills.

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

• Changes course easily
• Knows when to be patient and when to push
• Works well in the gray
• Shows grace under pressure
• Owns mistakes and learns from them
• Balances multiple priorities

• Takes initiative, doesn’t wait for direction
• Builds for the future
• Takes personal ownership and accountability
• Is resourceful in getting things done

• Is self-aware and open-minded
• Integrates the perspectives of others
• Is direct but respectful
• Communicates cross functionally
• Knows when to get people involved and when to make a decision
• Takes an inclusive approach

• Passionate about the brand and the work
• Creates a transformational client experience
• Makes decisions in the best interest of the company and our customers
• Focuses on internal and external customers

• Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion)
• It’s not just what you do, but how you do it
• Contributes to a positive and productive environment

• Has the skills necessary to perform the job
• Keeps current on trends, skills, and practices
• Puts learning into practice

• Sets team goals and roles
• Develops, motivates and empowers
• Delivers constructive and encouraging feedback
• Holds people accountable for results
• Recognizes high performance

• FOR PEOPLE MANAGERS: Change Leader
• Change is the essence of life

• Challenges the current point of view
• Puts changes in context for the team
• Executes changes that impact the business
• Is proactive and positive
• Listens to and keeps the team up to speed

Compensation Range The compensation range for this position is 15.00 USD - 17.00 USD. Our offer will be based on your relevant experience and work location.