Customer Service Representative

At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless.

Join us. Work with us. Grow with us.

Shift: 1sft shift / Monday-Friday/ 6am to 2:30pm Pay: $21.50 per hour

This is a warehouse customer service role, and not a call center. Ideal candidates should have previous experience in roles with:

- dispatch, trucking, load scheduling, or similar warehouse tasks.

- 1 year or more experience working with Microsoft Suites, strong communication skills

- 1 year or more warehouse coordinator/shipping for recieving clerk experience.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30thday - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. - Maintain customer records and update account information. - Maintain financial accounts by processing customer adjustments. - Prepare product or service reports by collecting and analyzing customer information.

Assist with order and product management. - Perform other duties as assigned.

- High School Diploma or Equivalent - 0-12 months of system, data entry or reporting experience - 0-12 months of warehouse experience, preferred