Senior Operations Manager, Ground Operations

Role Summary: As the site leader, the Senior Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs.

You will also be responsible for managing the operation's P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting. Key

Responsibilities: - Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities - Coach, train, and guide supervisors and associates for forwarding career progression - Use data and collaborate with the direct reports to identify and execute process improvements for the operation - Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety - Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams - Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner - Champion OSHA compliance and track incidents within markets - Lead through the lens of Veho's Values - Work cross-functionally to hire, retain, coach, and develop employees within the operation - Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)

What you Bring: - Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management - Minimum of 2 years leading and managing a team of direct and indirect reports - 3+ years of experience in warehousing, inventory, or logistics - Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment - Ability to effectively respond to and interact with staff at all levels of the organization - Excellent written/oral communication skills - Intermediate analytical skills--experience with Excel/Google Sheets - Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required) - Willingness to work flexible schedules, including weekends, holidays, and evenings Veho is a growth company that looks for team members to grow with it.

No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime! All California applicants please reference our California Applicant Privacy Notice located here https://drive.google.com/file/d/1yvI9KKjVm6YUurqLi_LTQtdh7d0J7Lrd/view?usp=sharing.