Sales Support Coordinator - ES

POSITION SUMMARY: The Sales Support Coordinator provides administrative and coordination support to the sales team to ensure a smooth and efficient sales process, helping to maintain accuracy and momentum throughout the sales lifecycle while driving world-class customer experience and supporting integrated growth. The incumbent will also act as a key point of coordination between sellers, customers and cross-functional partners, supporting communication, tracking progress on open items and assisting in resolving routing issues so that sellers can remain focused on customer engagement and revenue-generating activities.

- Own the sales-to-onboarding handoff process to ensure all required paperwork is complete, accurate, and submitted on time (e.g., signed contract, profile), preventing delays while supporting a smooth, positive customer experience.

- As assigned, conduct outbound outreach for lead qualification and appointment setting using approved scripts/campaigns, and route qualified opportunities to Sales.

- Track administrative deliverables and timelines (e.g., contract status, credit review, pricing approvals, required profiles) and communicate updates to Sales, internal stakeholders and customers to support timely onboarding.

- Facilitate contract legal reviews by preparing intake materials, routing agreements to Legal, tracking review status, and coordinating requested revisions between Legal and Sales

- Provides occasional support with pricing development and contract preparation for sellers

- Proactively reach out to customers to understand upcoming needs and schedule services.

- Owns intake, qualification and sell of smaller marketing-generated leads and internal cross-sell opportunities, ensuring timely follow-up and alignment with sales priorities.

- Support customers with online account navigation & profile creation (e.g., portal access, basic troubleshooting, how-to guidance) and route billing, service, or customer service issues to the appropriate team.

- Build and maintain cross-functional relationships (Sales, Legal, Credit, Pricing, Operations, Onboarding, Customer Support) to streamline approvals, resolve documentation issues, and improve turnaround times.

- Provide responsive customer communications to support onboarding readiness and customer experience, including proactive follow-up for first-time customers on required setup steps.

- Assist sales teams in identifying appropriate outlets and qualified third-party providers to address complex waste and service requirements.

- Promote and support consistent CRM usage by the sales team, reinforcing data entry standards and assisting with updates to maintain accurate customer, lead, opportunity, and activity records.

- Partner with Sales Manager to monitor CRM usage and support reporting on team adoption, data quality and activity tracking compliance.

- Performs other job-related duties as assigned or apparent.

- Working knowledge of sales support and onboarding workflows, including internal approval routing and documentation requirements

- Strong technical expertise with an extensive understanding of environmental solutions, and regulatory compliance

- Excellent verbal and written communication skills, including strong presentation skills and the ability to produce high quality, error free work in a fast-paced work environment

- Strong proficiency in Microsoft Office Word, Excel and Outlook

- Minimum of 2 years' experience in a customer-facing support or coordination role