(US) Sr. Provider Customer Success Manager - Payer, Provider & Convener

Key

Responsibilities:

• Manage strategic partnerships with clients, serving as the main liaison.
• Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
• Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
• Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
• Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

Qualifications & Skills - 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure. - Must have exposure to healthcare organizations. - Possess strong written and verbal communication abilities. - Demonstrate excellent organizational, project management, and time management skills - Exhibit strong relationship-building, teamwork, and collaboration capabilities. - Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions. - Experience with CRM tools and strategic thinking with analytical skills. - Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.

Travel: 30% travel expected. Territory is Southeastern US based, with occasional travel to headquarters in Toronto, Canada. #LI-SG1 #LI-Remote At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $111,000 - $120,000 (Exempt)+ bonus + benefits.

Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.

Your recruiter can share more information about our total rewards package during the hiring process.