The Veterinary Software Business Services & Subscription team is looking to add a Billing Data Associate to our growing team to help meet business demands; the role is a combination of a billing coordinator (clerk) and data analyst.
This team is part of the Veterinary Software Customer Experience division, a dynamic team that is focusing on improving customer experience across all DEXX software from the time of sale throughout the customer lifecycle with our solutions. As processes become established, we anticipate the role to identify, design, and execute continuous process improvement for our team/division.
- You will prepare and provide source data to our partner teams for billing uploads and validating the data once the upload is completed in SAP.
- You will ensure we are issuing accurate invoices in accordance with company policies and billing schedules.
- As needed, you will process draft invoices and all related documents to supplement client billing in SAP.
- You will prepare final invoices for all billable projects according to contract terms.
- You will ensure that appropriate approvals are obtained in accordance with company policies.
- You will identify, research, and correct software invoices as requested.
- You will reconcile invoice discrepancies and resolve billing issues in collaboration with internal teams.
- You may be required to work during designated blackout periods.
- You will focus on performing a variety of activities to support accurate, timely billing for IDEXX software products.
- You will partner with leadership on creating process flows for efficient billing design with new products or changing pricing models.
- You will execute one-time and repeat billing using a variety of platforms (i.e, Excel, SAP, ChargeBee, etc.) on a monthly, quarterly, and annual basis.
- You will provide an element of providing content pertaining to billing or data management to stakeholders, resolving issues and ensuring customer satisfaction, addressing internal inquiries in a timely fashion, with occasional customer-facing engagement.
- You will collect, clean, and validate data from multiple sources to ensure accuracy and consistency.
- You will support finance and accounting teams with reporting and data analysis related to billing activities.
- You will audit against monthly billing to ensure accuracy of billing against contracts for products and accounts.
- You will provide ad hoc financial analysis and insights to support business decisions.
- You will ensure compliance with audit standards and financial guidelines.
- Research and reconcile project-related issues, identify the cause of project variances, and clear when possible.
- You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).
- Assist in process improvement initiatives to streamline workflows.
- Assist with month-end and year-end, and annual billing adjustment processes as needed.
- Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas, modeling) and familiarity with financial systems such as SAP or subscription management platforms like ChargeBee.
- E xperience with data visualization tools (Tableau/Sigma) is a plus.
- A strong deductive reasoning and analytical skills to resolve issues.
- Comfortable with adapting to situations and positively navigating change.
- The ideal candidate will be able to adjust to changes in the functionality of the role as the position evolves.
- Strong communication skills, with the ability to present complex data clearly.
- Organized with the ability to multi-task. Solid follow through with limited to no supervision.
- The first six weeks will be training Monday – Friday on-site at the global campus in Westbrook, Maine. Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine, two days per week with Wednesday being mandatory
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
- A dynamic and exciting career that utilizes your leadership experience, technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners
We’re proud of the work we do, because our work matters. An innovation leader in every industry we have served since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.