Network Operations Engineer

Key

Responsibilities - Work directly with customers through tickets to onboard BYO-BGP customers, troubleshoot performance issues related to availability, reachability, latency, and jitter as well as cloud native VPC networks. - Research network events to identify potentially contributing technical debt, architecture issues, or process problems and take ownership of driving end to end improvements across the platforms. - Compose, review and test procedure documentation which provides for scheduled maintenance that eliminates customer impact and improves the overall customer experience. - Work with internal teams to ensure that network issues including automation are resolved quickly. - Troubleshoot issues to identify issues at any layer of the OSI Model.

Qualifications - Experience with network operations troubleshooting, planning and deployment of network changes. - A minimum of 1-2 years of experience with BGP based networks, including comprehensive experience with Internet scale routing tables, IRR's, RIR's, RPKI, routing policies, peering policies and architectures. - Understanding of technologies and protocols such as VxLAN, EVPN. - Basic Linux administration experience (Debian is preferred), including understanding of Linux Kernel routes, iptables, nftables, ebtables, ipset, and network routing suites such as FRR and Bird (preferred). - Understanding of networking in the cloud including VPC's, NFV, Direct Connect, and IPsec. - Skilled with documenting the troubleshooting processes for repetitive tasks. - Proactive approach to detecting network issues before they become a larger problem. - Knowledge of building scripts/tools to automate repeatable network changes and to gather network health data is preferred. - Experience opening and following up tickets with vendors and transit providers. - Scripting in Python and knowledge of Ansible playbooks is a plus. - Understanding of 1 or more vendors and operating systems such as Juniper, Cisco, Brocade, Cumulus, and SONiC. - Certifications such as CCNA, JNCIA are highly preferred.

Compensation $85,000 - $100,000 Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws. INCLUSION & PRIVACY We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.

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