As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicles. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
- Greet every customer that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows based computer software and automotive store applications
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Qualifications:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows based computer software and automotive store applications
- Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment Job Title:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicles. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
- Greet every customer that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed in CBA branded vehicle
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.