Customer Account Manager - Foodservice at Retail (West Coast) - REMOTE

The Customer Account Manager (CAM) - Foodservice at Retail, West is responsible for delivering profitable growth by leading national and regional customer relationships across Convenience Store, Grocery Deli, and Commissary/Bakery customers within the Western United States. This role owns end-to-end commercial leadership for assigned national accounts and is accountable for growth through pipeline development, customer-led innovation, joint business planning, and disciplined execution .

National accounts include, but are not limited to Oxxo, Maverik, AM/PM, Raley's, and Safeway/Albertsons . The CAM serves as the primary point of contact for these customers, partnering cross-functionally to unlock menu innovation, back-of-house solutions, and differentiated foodservice offerings that drive customer traffic and margin accretion.

This is a remote-based position where the ideal candidate will be located on the West Coast and be nearby a major airport. This role will require up to ~50% travel based on business needs.

- Owns executive-level relationships with decision-makers across assigned national and regional FS@R customers

- Leads customer strategy development, including Joint Business Plans (JBPs), annual growth plans, and long-range opportunity pipelines

- Acts as the voice of the customer , translating insights into actionable category, brand, and innovation strategies

- Deeply understands customer operating models across deli, bakery, commissary, and foodservice formats

- Owns and manages a robust Salesforce pipeline (≥4x annual growth target) across Core, Innovation, and Custom solutions

- Delivers documented new business wins and innovation launches across hot foods, prepared meals, bakery, and beverage platforms

- Partners with Brand, Commercial Development, and Culinary teams to bring customer-ready, scalable solutions to market

- Leads RFPs, rollouts, tests, and regional-to-national expansion opportunities

- Leads pricing strategy, contract negotiations, and program development in partnership with RGM and Finance

- Ensures timely and disciplined execution of pricing actions, promotional programs, and customer funding

- Owns forecasting accuracy, customer performance tracking, and gap-to-plan mitigation

- Leads broker execution across assigned customers and geographies, ensuring alignment to customer priorities and KPIs

- Collaborates cross-functionally with Brand, RGM, Supply Chain, Deployment, Finance, and the Business Solution Center (BSC) to ensure flawless execution

- Oversees order-to-cash performance and service level excellence

- Conducts regular pipeline, forecasting, and performance reviews with leadership

- Leads customer innovation presentations, line reviews, and growth strategy updates

- Travels to customer headquarters and field operations; conducts virtual engagements as required

- Maintains Salesforce opportunity hygiene, risk assessment, and forecasting accuracy

- Executes customer-specific initiatives including seasonal programs, menu conversions, and regional launches

- Demonstrates strong executive presence and influencing skills

- Manages complexity and ambiguity with agility and bias for action

- Operates with an enterprise mindset, balancing customer, brand, and supply chain priorities

- Takes calculated commercial risks to unlock sustainable growth

- 8-10+ years of progressive sales experience within Foodservice, Foodservice at Retail, C-Store, or Grocery Deli

- Proven experience managing national or large regional customer accounts

- Strong knowledge of pricing, contracts, forecasting, and pipeline management

- Demonstrated ability to influence cross-functionally and externally at senior customer levels

- Experience calling on C-Store, Grocery Deli, Bakery, or Commissary platforms

- Familiarity with Western U.S. retail and convenience landscapes

- Understanding of category management and customer-led innovation

The approximate pay range for this position is $120,000 to $160,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

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