Associate Account Director (Healthcare Communications)

Job Summary: Real Chemistry is looking for an Associate Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients.

The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.

This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, or San Francisco-or remotely within the US, depending on team and business needs.

What you'll do: - Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations. - Manage internal teams to ensure technical and operational excellence in all executions - Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk - Escalate problems and risks appropriately using sound judgement and technical knowledge - Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes - Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape - Understand cross-functional capabilities and motivates cross-functional teamwork - Motivate teams through engaging and active management and career development practices - Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures - Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed - Thoroughly understands and communicates clients' expectations internally to ensure staffing resources and performance expectations are met - Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry's work is meeting all expectations - Contribute to overall client financial management and establishes and meets internal client and project revenue targets - Participate in quarterly and annual strategic communications planning and business analysis - Manage multiple client projects of varying sizes in a fast-paced environment - Collaborate with client peers to drive solutions that respond to business and communications challenges - Develop a thorough understanding of Real Chemistry's capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success - Work closely with the client and internal teams to identify organic growth opportunities - Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members - Look for ways to identify, develop and grow integrated business (social media/digital, content) This position is a perfect fit for you if: - Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. - You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.

When things change, so do we. We're always evolving. - You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. - You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have: - The position may require some domestic travel for client meetings and conferences (10 percent). Bachelor's degree in communications, marketing or a related field or equivalent experience is required (6-8+ years) - Must have healthcare PR experience; integrated experience preferred - Thorough understanding of the ever-changing digital landscape - Exceptional project management skills: demonstrated ability to work under pressure to meet deadlines, prioritize and manage detailed budgets - Excellent business communication skills - Informal/formal presentation and writing skills; including presenting to clients - Skilled in data communication - Can explain complex technical terms, clinical trials, and studies pertaining to the brand - Able to develop final documents and presentations and guide strategy for junior staff - Able to communicate critical information to management and the client - Proven ability to develop and maintain strong and productive client relationships - Able to develop solutions to client needs and problems: - Collaborates with internal partners to strategize ideas - Researches the market to identify trends and data to support ideas - Understands program objectives and strategies - Ability to direct and synthesize research for new business - Have a professional presence, perform with a sense of urgency and with a profound client service orientation - High energy, able to effectively operate in fast-paced, growing and evolving environment Pay Range: $85,000 - $95,000 This is the pay range the Company believes it will pay for this position at the time of this posting.