Cloud Operations Manager

Key

Responsibilities: - Strategic Planning & Governance - Develop and maintain the PeopleSoft cloud infrastructure roadmap, including upgrades, patch cycles, capacity planning, environment lifecycle activities, and modernization initiatives. - Collaborate with architecture, development, cybersecurity, testing, operations, and mission/business leaders to define operational standards, service levels, support models, and platform governance. - Establish governance frameworks for environment management, configuration control, change management, release coordination, and operational risk management. - Coordinate planning across development, test, pre-production, production, and other IPPS-A environments to ensure operational consistency and mission readiness.

Cloud Infrastructure Management - Oversee day-to-day operations of PeopleSoft environments and related IPPS-A ecosystem components, including Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, and Stonebranch Scheduler across development, test, pre-production, and production tiers. - Manage cloud infrastructure services such as compute, storage, networking, backup/recovery, monitoring, logging, and operational tooling to ensure performance, resilience, and reliability. - Ensure high availability, disaster recovery readiness, backup/recovery alignment, and adherence to program resilience standards. - Coordinate with OCI platform teams, database teams, application administrators, system integrators, and mission stakeholders to maintain stable and secure environments.

Upgrade & Patch Lifecycle Management - Plan, schedule, coordinate, and execute PeopleSoft application and PeopleTools upgrades, Ab Initio updates, OAS/OAC updates, Kafka/Confluent updates, Oracle GoldenGate updates, Stonebranch Scheduler updates, CPU/PSU patches, OS patches, database patches, and other technical refresh activities. - Lead cross-functional teams through end-to-end upgrade cycles, including impact analysis, planning, environment preparation, testing, validation, deployment, rollback planning, and post-implementation review. - Coordinate with functional, technical, cybersecurity, testing, and change control teams to ensure updates are documented, approved, controlled, tested, and compliant. - Maintain upgrade and patch calendars, dependency tracking, implementation plans, and operational readiness checklists.

Performance & Optimization - Monitor system health and oversee tuning of PeopleSoft application servers, PIA/web tiers, process schedulers, databases, integrations, middleware, and supporting infrastructure. - Use monitoring, analytics, logging, and observability tools to proactively identify bottlenecks, improve performance, reduce downtime, and improve operational reliability. - Implement automation strategies to streamline operations, reduce manual effort, improve repeatability, and strengthen configuration consistency across environments. - Support capacity planning and performance trend analysis for mission-critical workloads and growth requirements.

Cybersecurity & Compliance - Ensure PeopleSoft and related cloud-hosted environments meet applicable security, compliance, and audit requirements, including STIGs, RMF, FedRAMP-aligned controls, vulnerability management, ATO/ATO-C support, BCAP, and SCCA requirements. - Coordinate security patching, vulnerability remediation, secure configuration, access control reviews, and configuration hardening across the PeopleSoft ecosystem and supporting infrastructure. - Work closely with cybersecurity teams to address findings, maintain documentation, collect evidence, and support continuous monitoring and accreditation activities. - Ensure operational activities are performed in accordance with DoD, Army, IPPS-A, and Oracle security and compliance standards.

Operational Leadership & Collaboration - Lead and coordinate a team of cloud engineers, system administrators, database administrators, application administrators, and operations analysts supporting PeopleSoft and related platform services. - Coordinate activities across infrastructure, application development, database, testing, cybersecurity, mission owner, and third-party support teams. - Serve as a primary escalation point for production incidents, driving incident response, root cause analysis, recovery actions, corrective actions, and preventive improvements. - Maintain detailed operational documentation, runbooks, SOPs, configuration baselines, escalation procedures, change records, and environment inventories.

Required Qualifications Here's what you need: - Extensive experience managing large-scale PeopleSoft environments, such as HCM, FSCM, CRM, ELM, or custom PeopleSoft modules. - Extensive experience in infrastructure operations, preferably OCI; experience with AWS, Azure, or similar enterprise cloud environments is also relevant. - Expertise in PeopleSoft administration, PeopleTools upgrades, patching, performance management, process scheduler operations, PIA/web tier operations, and environment lifecycle management. - Experience leading technical operations teams supporting complex, mission-critical, multi-environment enterprise systems. - Strong understanding of cybersecurity frameworks, compliance standards, secure cloud operations, vulnerability management, STIGs, RMF, and evidence-driven operations. - Experience coordinating upgrades, patches, releases, maintenance windows, change control, incident response, and operational readiness activities. - Strong communication, documentation, facilitation, and stakeholder coordination skills.

Preferred

Qualifications - Experience supporting Army, DoD, federal government, or highly regulated enterprise systems. - Experience operating PeopleSoft or related enterprise platforms in OCI IL5/IL6 or similarly controlled cloud environments. - Familiarity with DoD SCCA-aligned landing zone patterns, mission owner tenancy operations, and accreditation support activities. - Experience with IPPS-A ecosystem technologies such as Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, Stonebranch Scheduler, Oracle Identity Suite, or Oracle database platforms. - Prior involvement in ATO, ATO-C, RMF, compliance reporting, audit support, vulnerability remediation, or cyber accreditation activities. - Active SECRET security clearance. - Current Security+ certification.

Eligibility

Requirements: U.S. Citizenship required Clearance

Requirements: Active Secret Clearance As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland .

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $116,900 - $243,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people.