Deployment Operations Specialist (Utility Partnerships)

Base is looking for a Deployment Operations Specialist to support the complex work of deployment operations as we launch partnerships with new utilities. You'll support the pipeline, scheduling, and interconnection process that moves partner deals from signed to Permission to Operate (PTO), and you'll be the day-to-day point of contact for utility partners as we bring new markets online.

- Own daily pipeline health across partner queues: work across teams to catch aging deals, route out-of-pipeline issues, make config changes, and clean up CRM deal records to keep deployment operations moving efficiently

- Coordinate handoffs between the field team and partners to keep install quotas on track and install/service hygiene high, and to prevent last-minute scheduling changes that burden partners

- Support utility interconnection agreement processes end-to-end: track submissions, follow up with utility contacts, and drive each install to Permission to Operate (PTO). Help shape each utility partner's interconnection workflow, spotting gaps or inefficiencies that slow installations and putting fixes in place

- Serve as the primary point of contact with utility partners for interconnection agreements, inspection coordination, and technical requirements that affect installation timelines and member outcomes

- Build and maintain relationships with utility reps across Base's active markets to stay ahead of process changes, documentation requirements, and approval bottlenecks

- Build weekly install, commissioning, and pipeline performance metrics and dashboards, identify trends, and assemble plans for improvement

- Coordinate with Deployments, Field Ops, and Partnerships to surface utility-side blockers and resolve them quickly

- 1-2 years in operations, program management, or partnerships roles that involved multi-disciplinary collaboration

- Experience working with utility companies, interconnection agreements, or in a regulated or deregulated energy market is a plus

- Comfortable owning a CRM (HubSpot or similar) as the system of record - clean data in, clean data out

- Strong written communicator, comfortable drafting partner-facing emails and materials that leadership can sign off on quickly

- Track record of building relationships with external partners and clearing process bottlenecks

- Organized and detail-oriented, able to track dozens of deals and approvals in flight without dropping any

- Experience in energy, utilities, construction, or field services operations preferred

The Deployment Operations team builds and runs the processes that turn utility partnerships into successful battery deployments. We work across utility partners, Field Operations, Deployments, and Partnerships to keep installations moving from signed deal through Permission to Operate (PTO). The team owns the day-to-day operational details behind deployment-managing partner pipelines, coordinating handoffs, navigating interconnection processes, and resolving the blockers that can slow installations down.

As Base expands into new markets and scales to thousands of deployments, this team is responsible for creating the operational rigor and partner relationships that make that growth possible.