The role of the Truck Service Advisor is to manage maintenance repairs of cars and medium/heavy duty trucks on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend much of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime.
While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation.
- Ensure safety related and scheduled repairs are completed.
- Approve proper repair based on mileage, months in service, and prior repair history.
- Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
- Adhere to current parts and labor reference guides for parts pricing and labor times.
- Conduct proper follow up on all down vehicles and pending transactions.
- Escalate all Client approvals to team lead or mentor when required.
- Clearly and accurately document transaction in activity log
- Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”
- Adhere to contact center scheduling and performance metrics.
- Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
- Understanding of Driver Services, Network Management, MAP & Collision functions
- Clear, concise communication, both verbally and in writing
- ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
- Achieve required ASE certifications within 24-months of being hired.
- Two (2) to four (4) years automotive and truck experience or equivalent technical education
- One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success – Ensure that customer and driver success is at the heart of everything we do.
- Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
Positions Type/Standard Schedule: This is a full-time position. Hours range from 5am central to 9pm central, Monday - Friday and 5am to 8pm central on Saturday and Sunday, depending on shift.
Travel: Occasional travel (less than 10%) is expected for this position to visit with client.
Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.
Pay Range: 47,300-$66,200 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.
Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.