Director Product Management (AI and Automation)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team Our team serves as a horizontal strategic engine that drives large-scale Product change by merging and modernizing the Finance ecosystem through a product-led lens. We provide a number of Product functions and as part of this are a big part of transitioning Finance from legacy manual processes and experiences to automated, holistic solutions, built for scale and fiscal integrity.

By operating as an outcome-driven unit, we don't just deliver technology; we ensure every product delivery or conversion results in measurable operational leverage. Furthermore, we maintain a well-managed environment by owning the end-to-end testing and validation for Finance, acting as the final gatekeeper to ensure that all change remains robust, compliant, and audit-ready.

We are continuing to build out our capabilities and are focused now, more than ever on unleashing the power of a full suite of automation tools with the addition of significant investments in AI. With power comes responsibility and ensuring that we develop, launch and use AI in the right way is key to our overall success.

The Director in this team will be accountable for and able to evidence experience in;

• A focus on Strategic Outcomes: Proven ability to identify and launch AI features that delivered quantifiable business value.

• Operational Automation: Success in designing and shipping automated workflows (using LLMs, RPA, or APIs) that measurably reduced manual effort or system latency.

• Technical Execution: Experience collaborating with Technology, Data and Business teams to manage the full model lifecycle, including defining training data, evaluating model performance, and handling technical trade-offs.

• Responsible Innovation: A track record of partnering with risk and compliance functions to implement AI ethics and compliance guardrails, specifically regarding data privacy, bias mitigation, and transparency.

• Data-Driven Iteration: Demonstrated use of specialized AI metrics (e.g., precision, recall, or automation touch-rates) to refine features and optimize the product roadmap post-launch.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

• Bachelor's degree in any field and 5 years of Product Management experience

• Experience translating business strategy and analysis into consumer facing digital products

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.