Lead Site Specialist - 1st Shift

Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION: Join Unity Lab Services, a division of Thermo Fisher Scientific, as a Lead Site Specialist to contribute to global science advancement. In this role, you'll guide and support a team delivering essential laboratory support services that enable our customers to make the world healthier, cleaner and safer. At customer sites, you'll oversee daily operations including order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and pipette services , while ensuring exceptional customer service and regulatory compliance.

You'll implement improvement initiatives, maintain safety standards, and serve as a key liaison between Thermo Fisher Scientific and our customers.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

This position directs the daily workflow for a small team under the direction of the site lead and/or supervisor, enabling the team to consistently deliver high levels of customer service in support of our contractual obligations. May oversee service offerings including but not limited to: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, and pipette services.

• Verify chemical inventory levels, locations, and expiration dates by performing bench audits and full-cycle counts using barcode scanners.

• Receive, inspect, label, and store incoming chemical shipments according to compatibility guidelines and DOT regulations.

• Monitor stock levels, recognize events, troubleshoot process failures, and perform root cause analysis.

• Monitor order progress, identify potential delays, and suggest workflow improvements.

• Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns.

• Deliver on committed contractual scope of work. Assist with tracking business metrics.

• Implement SOPs, conduct site audits, and assist with completion of annual physical inventory.

• Serve as a trainer and SME, developing and delivering training materials.

• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.

• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

• Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required.

• May perform other responsibilities as assigned by management

Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

• 3+ years of experience in customer-facing, retail stocking, warehouse operations, or inventory control roles.
• Experience/Certification with ULSIM and DFO/MF systems, and PowerBI is preferred.
• Comfort guiding peers—you’ve informally mentored or led small process initiatives

• Leadership abilities and interpersonal skills are required to lead and enhance team culture

• Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.

• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment

• Requires the ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.

• Regularly required to stand or walk for prolonged periods.

• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.

Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits The hourly pay range estimated for this position based in Massachusetts is $23.04–$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards