Customer Success Manager - Guided US Central

WHAT YOU'LL BE DOING - Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal - Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes - Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges - Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions - Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment - Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact - Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth - Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience - Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities REQUIREMENTS 🤝 ENTERPRISE CUSTOMER SUCCESS EXPERIENCE You've managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end. 📊 VALUE & OUTCOMES MINDSET You're comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives. 💻 TECHNICAL FLUENCY You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture - and know when to escalate. 💼 COMMERCIAL ACUMEN You've supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes. 🧭 OPERATIONAL RIGOR You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through. 🗣 CLEAR, HIGH-TRUST COMMUNICATION You communicate clearly with both technical builders and executive stakeholders, and you're known for building durable customer relationships. 🤝 CROSS-FUNCTIONAL LEADERSHIP You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey. 🌱 BUILDER MINDSET IN AMBIGUITY You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

NICE-TO-HAVES 🤖 AUTOMATION + AI CURIOSITY You've used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization. 🚀 STARTUP/SCALE-UP EXPERIENCE You've operated in high-growth environments and enjoy "building the plane while flying it." 🌎 MULTI-REGION COLLABORATION EXPERIENCE You've worked with distributed teams and enterprise stakeholders across multiple US time zones or globally. 🎓 TECHNICAL OR STEM EDUCATION Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar. 🧩 FAMILIARITY WITH N8N OR SIMILAR PLATFORMS Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.