Fulfillment Services Project Manager

• Take immediate action to resolve inventory, storage, and order exceptions within your scope using your scanner and system access—without waiting for another team to prioritize the work.

• Look beyond one-time fixes by documenting recurring trends, systemic process gaps, and repeat exceptions, then partner with your manager and the PS FC Operations Coordinator to drive long-term operational improvements

• Improve order accuracy, inventory integrity, and product quality by proactively preventing errors before they impact Platform Services brands or their customers.

• Collaborate closely with FC Operations, ICQA, Receiving, and Platform Services teams, serving as a resource that helps the building operate more effectively while advocating for PS brand priorities.

• Balance immediate problem solving with proactive inspections, investigations, and documentation that reduce repeat issues and elevate fulfillment performance over time.

• Experience working on the floor in a fulfillment center, distribution center, or 3PL environment with a strong understanding of warehouse operations and workflows.

• Comfortable using WMS scanners to perform inventory adjustments, location corrections, and other warehouse transactions, with Power Industrial Equipment certification (or the ability to obtain certification within the first 30 days).

• Able to prioritize work from a daily queue, make informed decisions without direct supervision, and take ownership of issues through resolution.

• Naturally identifies operational issues before they become larger problems and communicates findings, corrective actions, and recommendations clearly to both warehouse and non-warehouse audiences.

• Experience with inventory control, ICQA or cycle count processes, inbound receiving and discrepancy management, brand-facing operational documentation, and AI-assisted tools (such as Claude) to improve documentation and communication.

the opportunity to help define the future of fulfillment at Spreetail. In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed.

We are looking for diverse backgrounds and perspectives, so we don't require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited - please apply! What you can expect from us: - We provide the flexibility to take care of yourself.

Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. - We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice.

We also recognize people pursuing impacts with Spreetail Spotlight Awards. - We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support.

We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. - We create the opportunity to revolutionize your community.

We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it. Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please email hr@spreetail.com. Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain.

Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent. #LI-On-site