As a Community Manager with Bell, you will lead and direct all community operations to ensure quality services and a high degree of customer satisfaction. You will lead and motivate community staff members to provide services to residents and maintain a high level of resident satisfaction. You will also be responsible for recruiting, hiring, onboarding, managing, and providing feedback to associates.
- Opportunities for career growth
- Total rewards benefits package
- Cell phone allowance
- Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time
- Customized training programs
- Associate referral bonus plan
- Diverse, equitable, and inclusive work environment
- A culture that empowers you to make a difference
- Motivate associates through recognition programs, training, and team building
- Ensure team meets BAL strategic drivers
- Train staff members on proper leasing techniques and resident service
- Ensure property performance is maximized, including walking the grounds and inspecting apartments
- Tour visitors and guests to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
- Conduct regular performance appraisals and address any employee relations or associate concerns
- Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys
- Conduct weekly meetings with leasing and maintenance staff
- Develop and administer community budget, and evaluate unit prices in accordance with the market and budget goals
- Develop an annual marketing plan and conduct marketing reviews monthly
- Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary
- Hold responsibility for 35% of leasing activities
- Regular attendance and punctuality
- BA/BS in business, sales, or related field, relevant experience, or a combination
- Successful supervisory experience
- 3+ years’ experience in a property management role preferred
- The ability to build, lead, and serve on teams
- Strong marketing skills required
- Advanced mathematical skills and ability to analyze and explain financial reports
- Strong working knowledge of MS Office Suite including MS Excel
- Superior interpersonal skills and the ability to provide exceptional customer service
- Strong time management skills and the ability to multi-task required
- Knowledge of Yardi Voyager, or other similar programs preferred
- Demonstration of Bell Core Values
- Walking, bending, reaching, climbing, and lifting to 30 lbs.
- Ability to work with mechanical and electrical equipment, as well as hazardous materials
- Must be comfortable with heights and moving heavy objects