Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Licensed Customer Service & Support Specialist Supervisor within PNC's Wealth Management organization, you will be remote.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

• Leads the day-to-day activities of a specialized team in a contact center or client service environment. Achieves specific outcomes and key indicators for their work group in order to optimize performance. Delivers CARES model to customers and service partners.
• Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner. Manages escalated issues and interacts with customers. Manages the customer experience process.
• Ensures that reporting is accurate and completed in a timely manner. Conducts problem solving locally to own to issues and share when appropriate continuous improvement opportunities to the team. May help manage workforce functions of the group.
• Accountable for the performance of the customer support team. Review team behaviors and identifies trends to drive employee engagement and outcomes.
• Inspires, motivates, grows and develops customer service staff. Leads change efforts and owns all outcomes. Effectively plans, organizes, directs, analyzes and evaluates staff and processes.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values
• Role models our values with transparency and courage.
• Enable Change
• Takes action to drive change and innovation that will transform our business.
• Achieve Results
• Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best
• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support

Competencies Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Problem Solving, Process Management, Tech Savvy

Work Experience Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Licenses FINRA Series 7 and 63 (or 65,66) required. FINRA Series 24 (or 9,10) preferred.

Generally, this opening is expected to be posted for two business days from 07/14/2026, although it may be longer with business discretion.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .