Location : 15001 NW 79th Ct, Hialeah, FL, 33016 Employment Type : Full-time, $17/hr Supporting : Customer Service
- Guide customers through questions, concerns, or challenges they encounter while using the product or service.
- Listen actively to understand the root of the issue and provide clear, effective solutions.
- Record detailed call information for auditing, reporting, and follow-up purposes.
- Maintain and update customer records to ensure accurate and current information.
- Identify opportunities to introduce customers to new or enhanced services that meet their needs.
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
- Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.
- Conversational, patient, and confident communication style with a positive attitude
- Must not be on any corrective action or performance plans
- Must have relevant industry/program experience Location Note : We're currently hiring for this position in Miami Lakes, Florida.
- Leadership development programs designed to support career growth and advancement
- Professional and personal development through open-access courses via Alorica Academy
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day