Director of Project Management - US & Canadian Markets

The Project Manager Director will lead the Business Development Support (BDS) and Product Delivery teams, which are integral parts of US Canadian Markets Operations. The BDS team provides both strategic and tactical consulting expertise supporting new or enhanced business opportunities. The Product Delivery team oversees the execution strategy and implementation of advanced payment products including EMV, transit, 3-D Secure and digital payments with a wide variety of payments partners.

In this role, the Director will serve as the operational strategic liaison across internal and external stakeholders to streamline processes, enhance delivery and drive results supporting company initiatives.

• Proactively builds and manages strategic relationships with internal and external business partners

• Works collaboratively with internal business partners to identify, assess and support the implementation of business strategies and growth opportunities

• Develops implementation strategies for key advanced payments products (e.g. EMV, Transit, Protect Buy and digital payments)

• Provides thought leadership to other teams through analysis and strategy, client engagement, legal approvals and opportunity assessments

• Ensures adequate resources (production capacity) exists to support the on-going support activities and prioritized development projects needed to both support and grow the Payments business

• Assess opportunities to improve product delivery processes and drive continuous improvement

• At least 8 years of project management, change management, business consulting or operations experience within the payments industry

• At least 5 years of experience supporting, partnering and interacting with internal or external business clients

• 10+ years of project management, change management, business consulting or operations experience within the payments industry

• 5+ years of experience leading process improvement initiatives

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.