Field Service Technician II

Enersys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair.

You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

- Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.

- Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.

- Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.

- Provide on-site technical assistance and training to customers on the safe operation of their equipment.

- Build and maintain strong customer relationships by providing timely, efficient, and professional service.

- Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.

- Act as a liaison between the customer and the company to ensure customer satisfaction.

- Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.

- Operate material handling equipment safely and maintain a clean and organized work environment.

- Maintain accurate records of service calls, maintenance activities, and customer interactions.

- Complete timely reports, including service reports, expense reports, and quality alerts.

- Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

- Minimum 1 ½years of field service experience in electrical, telecom, or energy-related fields

- Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required)

- Ability to read and interpret technical documents, such as schematics and manuals.

- Ability to work independently and manage time effectively.

- Valid driver's license and acceptable driving record for insurability.

- Availability to work non-standard hours in a 24/7 work week.

- Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces

- Ability to perform physical tasks, such as bending, stooping, and kneeling.

- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.

- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.

- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.