Customer Service Representative-Sales

ABOUT THE ROLE We're looking for a Customer Service Representative to join our team in our Sales Division. You will help deliver an exceptional experience for our customers. In this role, you'll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information.

Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.

- Receive and enter customer orders via phone, email, fax, and web.

- Ensure orders are accurate, complete, and aligned with product specifications.

- Identify and correct incomplete or inaccurate customer submissions.

- Understand product capabilities, shipping methods, manufacturing processes, and inventory locations.

- Collaborate with related departments as needed during the ordering process.

- Assist customers with shipping questions, returns, credits, order changes, and general service needs.

- Investigate concerns across required systems and determine appropriate solutions.

- Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting.

- Follow up with outside vendors to ensure timely resolution.

- Apply general knowledge of OEM customer needs and calculate required materials.

- Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications.

- Ability to remain calm and professional in challenging customer interactions

- Ability to evaluate information, problem-solve, and recommend solutions

- Positive, team-oriented attitude with the ability to handle multiple tasks at once

- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)