Field Service Engineer II

The Field Service Engineer II is a highly skilled technical professional who operates with significant independence and judgment in delivering advanced field service support. This role serves a member of the international service team as a liaison between customers and the company. The role provides expert-level installation, diagnostics, training, and problem resolution for complex electromechanical systems.

Success in this role requires applying professional discretion, analytical reasoning, and technical expertise to resolve non-routine issues in dynamic customer environments.

- Independently plan, prioritize, and execute complex equipment installations, commissioning, and preventive maintenance at customer sites.

- Utilize engineering skill and methods to apply advanced diagnostic and troubleshooting in order to resolve electromechanical, electronic, and software-related issues, both onsite and remotely for customers

- Serve as the technical authority during customer engagements, exercising professional judgment to recommend solutions, process improvements, and corrective actions.

- Design and validate cutting geometries, process parameters, and test methodologies to evaluate machine capability and customer applications.

- Interpret customer measurement systems and assess alignment with machine performance specifications, recommending adjustments as needed.

- Deliver comprehensive technical training to customers on machine operation, software functionality, and ancillary equipment.

- Develop technical documentation, service instructions, and troubleshooting guides to support customers and internal service teams.

- Collaborate cross-functionally with engineering, manufacturing, and service leadership to resolve complex technical and manufacturing challenges.

- Provide detailed service reports, recommendations, and findings to internal stakeholders and customers.

- Support quotation development and service planning by providing technical input related to parts, labor, and service scope.

- Mentor and provide technical guidance to other Service Engineers as needed.

- Travel extensively to customer locations and adapt work schedules as required to meet business and customer needs.

- Perform other professional duties as assigned, consistent with the scope and level of this role.

- Advanced proficiency in troubleshooting complex electromechanical, electronic, and software-driven systems.

- Strong analytical, diagnostic, and problem-solving capabilities, including the ability to resolve non-standard issues.

- Demonstrated ability to work independently, manage competing priorities, and make sound technical decisions with minimal supervision.

- Working knowledge of precision motion systems, power electronics, networking, and industrial automation.

- Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.

- Effective written and verbal communication skills to support customer-facing interactions and cross-functional collaboration.

- Strong organizational skills and the ability to manage multiple service engagements within compressed timelines.

- Proficiency with Microsoft Office tools; experience with CRM systems (e.g., Salesforce) preferred.

This is what you'll need to be successful in this role:

- Bachelor's degree (BS) in Engineering or a related technical discipline preferred; equivalent experience considered.

- Minimum of three (3) years of relevant field service, advanced technical support, or machinery service experience.

- Valid Driver's License and Passport required.

Why Precitech? Because you'll be marketing technology that's genuinely impressive-and you'll have the space to build, influence, and drive visible impact in a technical, global business. Precitech is known for ultra precision machining solutions including Nanoform and Freeform, enabling breakthrough work in demanding industries.