IT Specialist - Client Group Implementation & Support

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given.

One Partner. Infinite Solutions.

The IT Specialist - Client Group Implementation & Support serves as a hands-on technology resource dedicated to a designated client group delivering reliable IT services, executing technology deployments, and resolving operational issues across client locations nationwide. This role works closely with onsite teams, corporate IT, and vendors to support day-to-day operations and drive implementation success.

This position requires up to 75% travel to client locations across the country.

- Serve as a primary hands-on IT resource for the client group, supporting technology needs across multiple locations nationwide

- Execute technology deployments, system upgrades, hardware installations, and operational enhancements at client sites

- Diagnose and resolve incidents, service requests, and escalations to minimize disruption to business operations

- Support client-specific IT projects from planning through go-live, ensuring consistent and on-time delivery

- Partner with onsite leadership, corporate IT, and vendors to maintain consistent service standards across all locations

- Perform configuration, testing, and validation of hardware, software, network connectivity, and digital workplace tools

- Identify and document opportunities to improve technology reliability, efficiency, and support processes

- Ensure adherence to corporate IT standards, security protocols, and client-specific requirements

- Communicate clear status updates on incidents, projects, and operational initiatives to stakeholders

- Travel to client locations nationwide - up to 75% - to support implementations, launches, and ongoing operations

- Bachelor's degree in Information Technology or related field, or equivalent experience

- 3-5+ years of experience in IT support, implementation, or field services roles

- Experience supporting multi-site, client-facing technology environments

- Strong hands-on troubleshooting, deployment, and project execution skills

- Excellent communication and stakeholder management abilities

- Experience in hospitality, workplace services, or consumer-facing environments preferred

- Ability and willingness to travel up to 75% to support client locations across the country