Strategic Customer Success Manager, Public Sector

We are looking for a Strategic Customer Success Manager, Public Sector to join and be a key member of Socure’s Public Sector team. In this role, you'll own major financial existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services.

- Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function

- Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization

- Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts

- Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs

- Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections

- Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning

- Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage

- Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

- Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role

- Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners

- A proven track record of quota achievement and demonstrated career stability

- Attention to detail, strong organizational skills, and a bias for action

- A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances

- Analytical capabilities and the ability to tell a story with data

Ideal candidates will live within 45 minutes of Washington, DC OR New York City, New York