The Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared. Operations Coordinator will act as the primary point of contact for drivers and carriers.
In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation.
- Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.
- Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.
- Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.
- Research and offer solutions for driver-based issues or questions.
- Wave orders, document returns, and exchanges including generating receipts and shipping documents.
- Verify quality, timeliness, and accuracy of receiving process.
- Six (6) months experience or more in a customer service, client-facing, or clerical role.
- Experience with working with warehouse management systems (WMS) is preferred.
- Experience working in a warehouse, light industrial, or similar setting is preferred.
- Excellent verbal and written communication skills, especially through e-mail and over the phone
- Good problem-solving, conflict resolution, and prioritizing skills.
- Experience in preparing and maintaining accurate records and reports.
- Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)
- Comfortable working in office and warehouse environments, including non-climate-controlled areas.