Business Systems Engineering Analyst

This position requires an experienced self-starter with a proactive approach, taking full ownership and responsibility for projects from start to completion.

Zoom's Enterprise Systems team seeks a Business Systems Analyst to support the expanding Sales team. This role collaborates with Sales and Operations teams to gather requirements. The position works with various technology teams to develop scalable solutions for the Salesforce platform.

The goal is to enhance functionality, enabling the Sales team to excel in their primary focus—selling.

• Collaborating with Sales, Operations, Enablement, Finance, FP&A, and other teams to identify root causes and gather business requirements for system modifications.

• Collaborating with Salesforce and other technology teams, including Zuora, Data Science, Engineering, and in-house systems, to ensure seamless integration and functionality.

• Conducting research into emerging AI technologies, internal tools, and external vendors to identify and deploy solutions powered by artificial intelligence.

• Defining functional requirements and creating process flow diagrams to provide scalable solutions.

• Leading system and user acceptance testing, coordinating with business stakeholders, addressing defects, and securing stakeholder approval.

• Establishing detailed project plans while sharing updates, challenges, and concerns with both technology and business leadership teams effectively.

• 5+ years of experience analyzing business requirements, developing and documenting process flows and solution designs

• Have at least 3 years of experience with Salesforce.com, focusing on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes, and integrations like LeadSpace, LeanData, Pardot, Marketo).

• Work with technology solutions supporting sales processes, including CPQ, lead conversion, account routing, account planning, compensation, bookings, quoting, and pricing systems.

• Knowledge of prototyping solutions in Salesforce and iterating with business teams

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.

Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.