Chat & Community Support Specialist

When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.

RESPONSIBILITIES Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth Escalate complex or sensitive issues to the appropriate team with full documentation Contribute to the help center knowledge base Flag trends in user issues or feedback to the product and content teams Maintain consistent tone and quality across all support touchpoints REQUIREMENTS No degree required Fast, accurate typing — live chat moves quickly Excellent written communication — clear and empathetic Able to handle multiple conversations simultaneously without dropping quality Patient with frustrated users — you de-escalate, you don't match energy Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus BENEFITS Hourly pay of $15–$21/hr Fully remote Flexible scheduling across support windows Paid training on platform and support tools Access to the full NoGigiddy earning opportunity network