Account Manager

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

The Account Manager is responsible for day to day management of their assigned book of business. The AM works closely and collaboratively with the internal service team, Benefits Consultants and/or Senior Account Manager to ensure service deliverables meet and exceed client expectations. The AM serves as the clients’ main point of contact for any benefit- related service needs.

Essential Duties and Responsibilities (include but are not limited to):

• Take the lead in routine/general claim issues with oversight from Sr. Account Manager/Benefits Consultant

• Proactively update/create open enrollment communications

• Develop client communications to specifically address client needs

• Market lines of coverage with guidance from Benefit Consultant

• Present at client and open enrollment meetings

• Update client renewal spreadsheets and presentations per Benefit Consultant

• Understand/run Medical Loss Rebate (MLR) distribution reports

• Assist with billing issues and audit client bills

• Distribute Centers for Medicare & Medicaid Services (CMS) notice to clients

• Manage new group/new carrier implementation process (setting up calls, collecting paperwork, checking rates and benefits for accuracy, following up with client/group as needed, etc.)

• Develop survey questions and analyze results – present findings to client

• Leverage AI to improve processes and create value for clients

• Possess excellent written and verbal communication skills

• 0-2 years’ experience in account management or in a consultative role, preferred

• Desire to obtain Life and Health license in 90 days, required

• Working knowledge of all Microsoft Office products; required

• Experience with database applications, a preferred

The typical base pay range for this role nationwide is $60,000 to $65,000 per year.