Customer Service Representative

Ace Handyman Services is hiring a Customer Service Representative! Ace Handyman Services Portland is looking for a positive and professional Customer Service Representative to join our tight-knit team! We are Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010.

Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers’ homes by helping with their home improvement needs. As a Customer Service Representative (CSR), you’ll play the critical role of engaging customers and assisting them with getting the home improvement services they seek scheduled and completed.

Starting Pay Rate: $20 per hour

Responsibilities:

• Partner with other CSRs to answer phone calls and respond to online inquiries
• Book appointments and resolve scheduling conflicts as they occur
• Input and maintain job information in customer management software
• Team with field employees to provide a superior customer experience
• Perform quality assurance and warranty calls to ensure customer satisfaction

• 3+ years of customer service experience in the construction/home improvement industry
• 1+ year experience booking appointments and resolving scheduling conflicts
• Great attitude with ability to accurately communicate and schedule services on the phone
• Good organizational and multitasking skills
• Comfortable billing customers and taking payments
• Prior clerical and data entry experience
• Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers Nice to Have:
• Experience using customer management software
• Project management experience
• Prior sales experience and experience leveraging a sales script
• QuickBooks experience