Staff Product Manager, Residential CRM

ServiceTitan is the leading platform for residential home service - scheduling, dispatch, job booking, quoting, marketing. For years, the sales motion was simple enough that a purpose-built CRM wasn't necessary: a homeowner calls in, books a job. The gap between "interested" and "booked" was small enough to keep lightweight.

AI has changed this: voice agents, AI-powered SMS outreach, AI powered nurture sequences, and in-home opportunity capture are surfacing more leads, more follow-up opportunities, and more unconverted estimates than residential contractors have ever had to manage before. The motion is more complex now, and the tools to support it need to match.

ServiceTitan needs a first class residential CRM layer.

This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world. AI handles the follow-up motion, surfaces the right opportunities at the right time, and reduces the manual coordination that keeps CSRs and sales teams from focusing on revenue.

ServiceTitan's data, integrations, and customer relationships put it in the best position to power that motion end-to-end. This role is about making sure that position is earned.

This is a general manager role as much as a product role. In other words, not just shipping a great product, but also being a leader on everything else it takes to make sure ServiceTitan delivers on this opportunity, from guiding pricing and packaging, marketing, sales, and post sales.

• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features

• Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different

• Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product

• Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well

• Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there

• Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention

• 7+ years in product management with a track record of shipping from zero to scale

• Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood

• A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer

• Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments

• Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $179,900 USD - $269,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $168,200 USD - $252,200 USD Applicable for: All other US locations.