Lead Analyst, People Analytics

ServiceTitan is seeking an experienced analyst to join the People Insights & Analytics (PIA) team as we build the first end-to-end solution to transform the trades. This Lead Analyst of People Analytics role will serve as the operational backbone of PIA’s analytics platform, owning Visier administration, essential content development, data pipeline support, and systematic data validation.

This role is critical for maintaining a clean, trustworthy, and scalable analytics environment that enables self-service insights across the full employee lifecycle. Working closely with the PIA team and cross-functional partners in People Technology and Data Engineering, this person will ensure that our analytics products are reliable, well-organized, and built for the people who use them.

• Own Visier platform administration, including metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environment.

• Build and maintain essential self-service dashboards and reporting content in Visier following established style guides and PIA’s Content Development Lifecycle (scope → validate → build → review → pilot → release).

• Support the data pipeline from Workday through Snowflake to Visier — communicating required transformations, data additions, troubleshooting Visier data load issues, etc.

• Own systematic data validation processes, comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity across all analytical objects.

• Manage scheduled business-as-usual work including survey data processing, recurring data reporting, and routine platform maintenance.

• Collaborate cross-functionally with People Technology and Data Engineering teams on data integration, pipeline development, and platform improvements.

• Contribute to PIA’s ability to deliver analytical insights at scale through tuning, monitoring, and evaluating Visier Vee.

• Leverage other AI tools (including Claude) to accelerate content development, documentation, code generation, and process automation.

• Contribute to analytics and insight generation as a secondary responsibility, growing into deeper analytical work over time.

• 5+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team.

• 3+ years of experience developing within BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms. Visier experience is highly preferred.

• Proficiency with SQL, Python/R, and ETL pipelines.

• Advanced visualization skills with the ability to tell a compelling story with data.

• Knowledge of data governance best practices and experience implementing strong security and data governance systems.

• Progressive experience with implementing self-service dashboards and driving user adoption

• Experience managing projects from end to end with the ability to translate business requirements into effective solutions.

• Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience.

• Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships.

• Self-starter with a high level of discretion with highly sensitive/confidential data.

• Bachelor’s Degree in a related field (e.g. Computer Science, Business Analytics, Statistics, I/O Psychology).

• Master’s degree in a related field.

• Experience with Visier.

• Working knowledge of Workday HCM.

Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway.

We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness

benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $134,500 USD - $201,700 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $125,700 USD - $188,500 USD Applicable for: All other US locations.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.