Service Manager, Commercial

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

Every day our teams of Commercial Pest Techs are out in the neighborhoods across the country visiting commercial customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed

• Ensuring regulatory compliance and safety standards are met or exceeded

• Responding to customer concerns, including resolving cancelation requests

• Inspecting and evaluating the performance of Pest Technicians

• Monitoring and maintaining inventory levels of pest control products

• Facilitating continual training of local sales and service teams

• An associate’s degree and a valid driver’s license are both requirements. (A four year degree is highly desirable)

• Having 1-2 years of related experience is very helpful, but not required

• You have strong communications skills – impersonal, written, presenting

• You are good at problem solving and coming up with practical solutions

• You are able to build rapport easily and establish trust with customers and employees

• You are detailed oriented and understand the importance of safety

• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service

• Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

• Must possess a valid driver's license from state of residence

In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.

• Comprehensive training and licensure, all paid by the company

• Highly competitive compensation (base salary plus bonus potential)

• Medical, dental and vision coverage + discounts on Terminix brands

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately.

They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.