Embark on a rewarding career journey with us today as a General Manager!
GEAR UP FOR YOUR ROLE: Join our team as a General Manager and lead the way in training and supervising our enthusiastic store teammates! In this dynamic role, you'll dive into a variety of tasks to ensure our store operates smoothly and efficiently. From overseeing computer-based and on-the-job training to upholding essential policies like attendance, safety, and uniform standards, you'll be at the forefront of our team's success.
Plus, you'll have the opportunity to attend or even conduct engaging store safety and policy meetings. As a key player in our team, you'll enjoy a rewarding and impactful role that offers continuous growth and development opportunities.
- Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints
- Maintain inventory control with thorough knowledge of the cost of goods, turn-ratio, ordering and receiving products, etc.
- Responsible for budgeting, sales forecasts, P/L performance, etc. as well as understanding factors which affect sales and profit such as guest counts, marketing, weather, etc.
- Maintain or direct the maintenance of the building, equipment, and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc.
- Troubleshoot and coordinate the on-going maintenance of the POS system
- Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals
- Hold teammates accountable and utilize appropriate teammate performance management techniques when necessary
- Arrange for employment advertising, interview, and select teammates
- Monitor staffing levels and adjust accordingly to maintain labor control
- Conduct Teammate Orientation meetings if needed at your location
- Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout / tag out procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance. Be prepared to provide swift and accurate directions to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence
- Open and close the store as necessary
- Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary
- Maintain and enforce proper cash controls
- Partner with the Loss Prevention Department to ensure LP policy compliance; promote honesty and integrity in all business transactions; report incidents of theft of inventory, assets, and/or cash shortage over $10; and report all burglaries or robberies immediately to the LP Department after emergency services and your District or Market Manager are contacted
- Assist at other locations as directed
- Establish clear expectations to the team, delegate effectively, promote our Respect in the Workplace policy
- Maintain an Open-Door policy, be approachable and communicate regularly with all team members
- Follow up on all issues in a timely manner
- Conduct staff meetings
- Hold subordinates accountable, confront unacceptable performance and discipline appropriately
- Meet company goals, providing clear vision / direction / strategy to subordinates and to set an example for attitude, professionalism, and work ethic at the location
- Strong work ethic; independently motivated to produce results with limited influence from others
- Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
- Ability to review, analyze, and interpret information, identify problems, and make decisions
- Ability to read, understand, and follow procedures and guidelines
- Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
- Commitment to following established safety policies and procedures