Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

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Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

• Provide follow up to customer questions and find solutions to address issues

• Be responsive and timely with correspondence to keep lines of communication open and clear

• Maintain a position of trust and responsibility by keeping all customer business confidential

• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

• Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

• Partner with Financial Center Manager to gather and report monthly FCA requests.

• Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

• Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

• Assist in training newly hired Customer Service Representative

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

• Build and maintain a working knowledge of the Retail products and services offered

• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

• Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

• Work involves contact with the public, adhere to dress code guidelines.

• Must have the ability to interact comfortably and confidently with the public.

• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

• Act as a leader and a resource for both customers and platform team.

• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.