Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm (Open)

ESSENTIAL DUTIES &

RESPONSIBILITIES: Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department's policies, processes, and procedures.

Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed. Open and prep fraud cases.

Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff. Provide fraud-related support and work with the first line of defense for the Bank.

Work with various business units to understand the alerted activity and ensure compliance with laws. Meet scheduling and time tracking expectations to support performance tracking.

Meet performance, quality, and customer service standards. Perform other duties as required. SUPERVISORY

RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: One to three years of experience in fraud, banking, investigative work, or a related field preferred.

Associate's degree or equivalent work experience. Strong analytical, problem-solving, multi-tasking, and conflict resolution skills. Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.

Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.

Proactive in identifying potential concerns and following-up to resolve such issues. Excellent teamwork, interpersonal, and relationship building skills.

Ability to make decisions or know when to escalate matters to management. Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.

Ability to communicate effectively with management. Ability to work independently and complete assigned work in a timely and accurate manner.

Proficiency with Microsoft Office Suite. WORKING CONDITIONS: Position is on-site. Normal office environment with little exposure to dust, noise, temperature, and the like.

Extended viewing of a LED/LCD computer monitor. Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm (Open) At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.

LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.