Key Responsibilities Customer Experience & Brand Representation
- Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table's expertise and unique competitive edge offerings.
- Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
- Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance
- Recommend appropriate coffee equipment and maintenance practices based on customer needs.
- Promote and sell coffee products, equipment, and accessories to customers.
- Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
- Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews. Team Engagement & Store Support
- Partner with store leaders to ensure alignment between culinary programming and store priorities.
- Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance
- Ensure compliance with food safety standards, local health codes, and sanitation regulations.
- Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
- Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
- Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 4 hours at a time.
- Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
- The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
- Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week.
- Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens.
Qualifications & Experience
- Must be 18 years of age or older at time of employment.
- Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
- Ability to create engaging, hands-on experiences for customers.
- Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and delivering exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee. This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes.
Key Responsibilities Customer Experience & Brand Representation
- Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table's expertise and unique competitive edge offerings.
- Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
- Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance
- Recommend appropriate coffee equipment and maintenance practices based on customer needs.
- Promote and sell coffee products, equipment, and accessories to customers.
- Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
- Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews. Team Engagement & Store Support
- Partner with store leaders to ensure alignment between culinary programming and store priorities.
- Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance
- Ensure compliance with food safety standards, local health codes, and sanitation regulations.
- Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
- Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
- Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 4 hours at a time.
- Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
- The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to use hands to seize, hold, grasp, turn, or otherwise to grind, tamp, steam, pour, froth, and/or demonstrate other coffee brewing techniques.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
- Regular and predictable attendance with the flexibility to adjust class assignments based on demand, ensuring 3-4 classes are taught per week.
- Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and potential airborne and physical coffee-related allergens.
Qualifications & Experience
- Must be 18 years of age or older at time of employment.
- Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
- Ability to create engaging, hands-on experiences for customers.
- Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and delivering exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.